Education

Palo Alto College, San Antonio, TexasAssociates of Science in Engineering - May 2001

Skills

Certifications: CCNA, CCENT; Network +; Security+; MCP (XP); A+ Certificates of Completion: ICND1 and ICND2; Microsoft Windows 7 (70-685) Clearance: Need-To-Know; Secret Operating Systems: Windows 10 (Intermediate); Windows 8 (Intermediate); Windows 7 (Advance); Windows Vista (Advance); Windows XP (Advance); MAC Leopard X (Beginner); Windows 2000/2003 Servers (Intermediate); Programs: Identipass; Solarwinds (Orion); HP Service Manager, Node Manager and Network Automation Blackberry Administration Service (BAS); MaaS360; DameWare; NCentral Other Skills: Organizer (Advance); Quality Control (Intermediate)

 

Experience

ENTRUST – TriQuest

IT Specialist – Temp March 2016 to September 2016

Installed security software, Bit Locker and PGP, on a few hundred pc’s and laptops across Texas for a private home care company.

Configured MaaS360 on iPad’s located across Texas.

BOEING / DELL - Apex Systems, Inc.

Network Technician (Tier II) September 2014 to August 2015

Installed, configured, and troubleshoot Cisco 3560 8-port, 24-port, and 48-port switches.

Used in-house software to create, update, and close tickets; Coordinated times for future outages.

Worked side-by-side with the network designer by implementing their designs on specific switches (3560's, 4500's, and 6509's), assisted cable & wire techs with any layer 1 additions and/or concerns, and lastly worked alongside with the pc and printer technicians to assist our customers.

Monitored network performance and implemented software patches and hardware changes to optimize performance and resolve deficiencies. Troubleshoot network outages; 24/7 on call support.

 

 

SCHLUMBERGER

Onsite Support Analyst June 2013 - January 2014

Performed staging of PCs; IMAC (Install, Move, Add and Change).

Conducted hardware and software maintenance and support; Maintained asset management.

Installed, configured, and troubleshoot VPN connections for our customers.

Worked with Infrastructure or Distributed Services team to deploy upgrades to customer’s LANs, WANs, and wireless networks; Configured Cisco Phones 7962 for customers using SLB’s in-house Cisco Call Manager. Ensured tickets were updated at all times until issues were resolved.

Liaison with clients, other Schlumberger IT support groups and 3rd party providers when necessary.

Assisted with IT security issues and virus elimination; Assisted Network Team when network equipment maintenance is required; and assisted local Server Team when server maintenance is required.

DEPARTMENT OF DEFENSE – Abacus Solutions Group

Network Administrator (Tier I) September/2012 to May/2013

Assisted customers and technicians with any Unclassified/Classified networking concerns.

Monitored Unclassified/Classified networks using Orion; Reported any irregularities to upper Management, Organizations and/or Point of Contacts by phone and email; Kept logs and reports updated at all times until the issue had been resolved. Went on-site to troubleshoot outages and issues.

Used Secure CRT 7.0 to access switches and routers; Configured interfaces to the accurate VLAN’s, enabled/disabled port-security, and implemented DOD procedures of LAN/WAN security requirements for protecting computer systems from data tampering, and unauthorized system entry.

Took on special projects, such as labeling interfaces and cross-connects for Organizations.

Kept in persistent communication with my customers and assisted them over the phone, by email, and through remote assistance regarding VPN connectivity, email accounts, and all other Help Desk concerns.

Jr. Network Administrator (Tier II) July/2012 to September/2012

Worked on Cisco’s 3750’s, 4900M’s and 6509’s; used Fluke network tester. Went on-site to troubleshoot, configured switches and brought up the network. Assisted the Network Engineer with installing and configuring routers and switches. Monitored the Unclassified/Classified network using Orion. Configured switches with port-security, VLAN’s, and mac-address sticky to name a few.

 

Jr. Network Administrator (Tier I) May/2012 to July/2012

Supported customers and technicians with configuring and troubleshooting any Layer I and II issues, to include port connectivity and VLAN’s; Went on-site to troubleshoot, configured switches and brought up the network.

Help Desk Technician (Tier II) February/2012 to May/2012

Aided customers in person, over the phone and remote desktop software.

Configured VPN connectivity on HP’s and Dell laptops, configured Outlook profiles, updated the Gal, configured local and network printers and performed Tier II baseline troubleshooting.

Forward Deployed Technician (Tier II) June/2011 to February/2012

Assisted customers in person, over the phone, and through remote assistance. Executed security policies and procedures.

UNCLASSIFIED: Pushed out Vista and Windows 7 images to laptops/pc’s using Altiris, configured Bit-locker, ran penetration testing/vulnerability scans on laptops/pc’s recently imaged, configured Outlook accounts, installed network printers, configured Cisco settings for VPN connectivity and conducted all basic hardware and software troubleshooting.

CLASSIFIED: Performed basic Layer 1 troubleshooting on Cisco Catalyst switches, computers, and laptops, fly-away kits, test fiber cable for connectivity using a visual fault locator; assisted customers that called regarding port security and also reported any irregularities to Management; assisted customers with accessing their Government web-based account, such as password resets; configured Outlook accounts; modified group policies in Active Directory; reimaged using Ghost and set-up computers and laptops and installed network printers.

DEPARTMENT of DEFENSE – Goldbelt Raven

Service Desk Technician May/2010 to November/2010

Assisted clients with problems and/or questions with excellent customer service.

Provided remote diagnosis, repair and problem resolution for desktop PCs and laptops.

Set up/configured/deployed and supported desktop/laptop hardware/software in accordance with procedures established by enterprise.

Installed, supported, and maintained licensed in-house software packages, printers and other peripheral devices such as scanners and external drives.

Used Government furnished help desk software to provide web-enabled client trouble reporting.